1. Introduction
At Peace Umrah (“we”, “us”, “our”), we understand that when you book your sacred journey of Umrah or Hajj, you entrust us with your personal information. We are committed to protecting your privacy, securing your data and using it responsibly. This Privacy Policy describes how we collect, process, store and disclose your personal information when you visit our website (https://peaceumrah.com/), contact us, request a quote, and book a travel package through us.
We aim to be transparent and clear — this helps build trust and demonstrates our authority and expertise in the travel industry. By using our website, submitting your details, or booking any of our services, you confirm your acceptance of this Privacy Policy and our Terms & Conditions.
2. Who we are & E-A-T credentials
Peace Umrah is a UK-based travel agency specialising in all-inclusive Umrah packages from the UK to Makkah and Madinah. Our years of experience, UK regulatory compliance (e.g., ATOL protection, IATA membership) and dedicated support team establish our expertise and trustworthiness. We operate with full transparency and take your data protection seriously. We act as data controller for the personal data we collect.
Contact us at:
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Email: info@peaceumrah.com
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Phone: +44 20 8965 0364
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Address: 38 High St, London NW10 4LS, UK
3. What information we collect and why
We collect and process various types of personal and technical information for the purposes of providing your travel services, ensuring compliance and improving our website and operations.
3.1 Personal & contact information
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Name, title, date of birth, nationality.
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Postal address, email address, telephone/mobile number.
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Passport number, visa details (where applicable) to process your travel.
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Payment details (e.g., card number, billing address) via secure payment processors.
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Travel preferences: preferred airlines, hotel types, room-sharing, group or family travelling.
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Health or dietary requirements relevant to travel bookings (for hotel/airline disclosures).
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Lead or enquiry information: how you heard about us, your travel query, number of passengers, departure airport.
3.2 Technical and usage information
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IP address, browser type, operating system, device identifiers.
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Cookies and similar tracking technologies to monitor website usage and performance.
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Location information (country/region) for regulatory/compliance purposes.
3.3 Why we collect this information
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To fulfil your contract with us: organise your Umrah/Hajj travel, flights, visa, accommodation, transport.
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To respond to your enquiries, provide quotes and communicate booking status.
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To comply with legal, regulatory or safety obligations (e.g., visa processing, anti-money-laundering checks).
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For our legitimate interests: improving our services, website usability, marketing relevant offers (with appropriate consent).
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With your consent: sending you promotional communications about packages, offers, updates.
4. How we collect your information
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Directly from you when you fill in forms, request quotes, book a package, email or call us.
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Automatically when you browse our website (cookies, pixels, analytics tools).
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From third-party sources when necessary (e.g., when a group booking is made by a mosque/organisation on your behalf).
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From our partner providers (airlines, hotels, visa agents) as required to fulfil the service.
5. How we use and disclose your information
5.1 Use
We use your information to:
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Process and manage your booking: flights, visa, accommodation, transport.
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Communicate with you before, during and after your travel, providing support.
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Handle payments, refunds, cancellations, modifications.
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Improve our services: analyse trends, customer feedback, website performance.
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Send marketing communications (if you have opted in).
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Comply with legal obligations (e.g., reporting requirements, data retention laws).
5.2 Disclosure
Your information may be shared with:
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Travel suppliers: airlines, hotels, ground transport operators, visa authorities – they need required details to book your journey.
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Service providers acting on our behalf: payment processors, IT support, analytics services, fraud prevention.
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Group or organisation booking for you (if you travel via a mosque/institution).
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Legal/regulatory authorities when required by law (e.g., immigration/visa authorities, law enforcement).
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Overseas entities: As our services may involve providers outside the UK (e.g., in Saudi Arabia), your data may be transferred internationally under appropriate safeguards.
We do not sell or rent your personal data to third parties for marketing purposes.
6. International transfers of data
Because many of our travel arrangements involve overseas services (hotels, ground transport in Saudi Arabia, etc.), your personal data may be transferred to countries outside the UK/EEA. When that happens, we ensure that:
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Transfer is necessary for the performance of your contract or with your consent.
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Appropriate safeguards are in place (e.g., Standard Contractual Clauses, equivalent data protection standards).
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You are informed of such transfers.
7. Data retention
We retain your personal information only for as long as is necessary for the purposes for which it was collected, including:
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For fulfilling your booking and providing support during your journey.
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To protect against legal claims, generally retained for up to six years (or as required under applicable law).
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Where you have consented to receive marketing, until you withdraw consent.
We securely delete or anonymise data once it is no longer required.
8. Your rights under data protection laws
You have rights regarding your personal data:
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The right to access the data we hold about you.
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The right to correct inaccurate or incomplete data.
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The right to request erasure of your data (where we are not required to retain it).
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The right to restrict or object to certain processing (e.g., direct marketing).
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The right to data portability (in applicable cases).
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The right to withdraw consent at any time (for processing based on consent).
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The right to lodge a complaint with the UK’s data protection supervisory authority (the Information Commissioner’s Office – ICO) if you believe your personal data has been processed unlawfully.
If you wish to exercise any of these rights, contact us at info@peaceumrah.com or +44 20 8965 0364. We will verify your identity before acting on your request to protect your privacy and security.
9. Cookies & tracking technologies
Our website uses cookies and similar technologies to enhance your experience and analyse how the site is used. These may include:
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Essential cookies (strictly necessary for site operation).
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Performance/analytics cookies (e.g., Google Analytics) to track site usage and trends.
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Functionality cookies (to remember preferences).
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Marketing cookies (to deliver relevant offers) – only used where you’ve given consent.
You can control or delete cookies using your browser settings. For more detail, see our separate Cookie Policy [link to Cookie Policy page].
10. Security of your data
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or destruction. These measures include (but are not limited to):
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Secure SSL/TLS encryption on our website.
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Restricting staff access only to the information necessary for their role.
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Regular security audits and updates.
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Secure payment processes via reputable third-party processors.
However, no system is completely error-free or immune to attack. While we strive to protect your data, we cannot guarantee absolute security — you use our services at your own risk.
11. Children’s privacy
Our services (Umrah/Hajj travel) are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected information about a child under 18 without verification of parental consent, please contact us at info@peaceumrah.com and we will take steps to delete it.
12. Links to other websites
Our website may contain links to third-party websites (e.g., airlines, visa portals, partner hotels). This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before providing personal data.
13. Changes to this Privacy Policy
We may update this policy periodically to reflect changes in our practices, legal requirements, or services. We will post the updated policy on this page, with a new effective date. We encourage you to check this page regularly for any changes.
14. Contact us
If you have any questions, concerns or requests about this Privacy Policy or our privacy practices, please contact us:
Peace Umrah
Info@peaceumrah.com
+44 20 8965 0364
38 High St, London NW10 4LS, UK
Thank you for choosing Peace Umrah. We are committed to safeguarding your privacy and providing you with an outstanding pilgrimage experience.
